Hello! We are glad that you are interested in Rainrock Nutritionals! We are a small company with roots in the complementary and holistic medicine field that stretch back more than 30 years. We design and market our own products here and have input from physicians, nurses massage therapists, clinical nutritionists and many other practitioners from all walks and backgrounds. We can be contacted at the address and any of the numbers listed below. Sorry, the toll-free number works only in the USA. Rainrock Nutritionals 528 Leacrest Place West Westerville, OH 43081 Phone (Toll-Free):877-204-1953 Phone:614-776-5528 Fax:614-386-9804 service@rainrocknutritionals.com All orders are shipped on the same day they are received (prior to 2:00 PM, weekdays, eastern time, USA). Orders are shipped via US Postal Service or via UPS per our discretion or your special request. There is a flat $5.00 shipping fee for all ground shipment orders in the continental USA (sorry Alaska and Hawaii-thank UPS), regardless of the size of the order unless special services are requested. For some large shipments Priority Mail will be considered only by special request and an extra charge will apply. Express, Next Day Air, Second Day Air, Three Day Select, COD (UPS only) and other services are available by request and at extra cost. Please notify us of any special freight requests. a 6.75% Sales Tax is charged to all Ohio Residents. Returns are refunded to the credit card supplied and all items are refunded upon the return of the unused portion.